Terms of Service
Effective Date: May 23, 2025
Last Updated: May 23, 2025
Acceptance of Terms
By accessing or using Fibocolon's website and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our services.
Description of Services
Fibocolon provides digital marketing services including:
- Search Engine Optimization (SEO)
- Pay-Per-Click (PPC) advertising management
- Social media marketing
- Content marketing
- Website design and development
- Digital strategy consulting
User Accounts and Registration
Account Creation
To access certain services, you may need to create an account. You agree to:
- Provide accurate and complete information
- Maintain the security of your account credentials
- Notify us immediately of unauthorized access
- Accept responsibility for all activities under your account
Account Termination
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.
Service Terms and Conditions
Service Agreements
Specific services are governed by separate service agreements that supplement these Terms. In case of conflict, the service agreement takes precedence.
Performance and Results
While we strive to deliver excellent results, we cannot guarantee specific outcomes such as:
- Search engine rankings
- Website traffic increases
- Conversion rate improvements
- Social media growth metrics
Client Responsibilities
You agree to:
- Provide necessary access and information
- Respond to requests in a timely manner
- Comply with platform terms of service
- Maintain accurate business information
Payment Terms
Fees and Billing
- Service fees are outlined in your service agreement
- Payments are due according to agreed-upon terms
- Late payments may incur additional charges
- We reserve the right to suspend services for non-payment
Refund Policy
Refunds are handled according to your specific service agreement. Generally:
- Setup fees are non-refundable
- Monthly services may be cancelled with 30 days notice
- Refunds for completed work are not typically provided
Intellectual Property Rights
Our Content
All content on our website, including text, graphics, logos, and software, is owned by Fibocolon and protected by copyright and trademark laws.
Client Content
You retain ownership of content you provide. By using our services, you grant us a license to use your content for service delivery and marketing purposes (with your consent).
Work Product
Unless otherwise specified, work products created during service delivery become your property upon full payment.
Prohibited Uses
You may not use our services to:
- Violate any laws or regulations
- Infringe on intellectual property rights
- Distribute spam or malicious content
- Engage in fraudulent activities
- Compete directly with our services
- Reverse engineer our proprietary methods
Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy, which governs the collection and use of your information.
Disclaimers and Limitations of Liability
Service Disclaimer
Our services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.
Limitation of Liability
To the maximum extent permitted by law, Fibocolon's liability is limited to the amount paid for services in the 12 months preceding the claim. We are not liable for:
- Indirect, incidental, or consequential damages
- Loss of profits or business opportunities
- Data loss or corruption
- Third-party actions or platform changes
Indemnification
You agree to indemnify and hold Fibocolon harmless from claims arising from:
- Your use of our services
- Violation of these Terms
- Infringement of third-party rights
- Your business activities
Termination
Termination by Either Party
Either party may terminate services according to the terms of the service agreement, typically with 30 days written notice.
Effect of Termination
Upon termination:
- Access to services will cease
- Outstanding fees become immediately due
- Confidential information must be returned
- Certain provisions survive termination
Dispute Resolution
Governing Law
These Terms are governed by the laws of Ontario, Canada.
Dispute Resolution Process
- Informal Resolution: Parties will attempt to resolve disputes through good faith negotiation
- Mediation: If negotiation fails, disputes will be submitted to mediation
- Arbitration: Unresolved disputes will be settled through binding arbitration
General Provisions
Entire Agreement
These Terms, along with your service agreement and Privacy Policy, constitute the entire agreement between parties.
Severability
If any provision is found unenforceable, the remaining provisions will continue in effect.
Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control.
Updates to Terms
We may update these Terms periodically. Continued use of services constitutes acceptance of updated Terms.
Contact Information
For questions about these Terms, contact us at:
- Email: contact@fibocolon.com
- Phone: (437) 970-9427
- Address: 105 Stiver Dr, Newmarket, ON, Canada, L3Y 7W1